Policies

We do have some policies, not my favorite thing, so I have done my best to make them light hearted and easy going: )

  • Yes, we do have a three night minimum on the main house.. $35.00 extra per night per room for an additional adult.

  • We require a deposit of 50% is due upon  booking and can be paid by Pay Pal, Venmo, personal cheque, Travelers cheques or postal money order.  We do advertise on other web sites, so please read the specific web sites cancelation policy, as they differ greatly depending on the booking site. This cancelation policy listed here is for web site, e-mail and phone bookings. We have a standard one time cleaning fee of $ 75.00 per room stay. We may at any time require additional  cleaning deposits depending on circumstances.

  • The entire amount can also be prepaid by personal check if there is enough time for the check to clear before the arrival date.

  • Reservation payments are due in full, 30 days prior to arrival, via the same methods as listed above unless other arrangements are made with the owner. We want the finances taken care of prior to arrival so all you need to worry about is what beach to visit!

  • Full refunds are available if the reservation is cancelled more than 30 days before arrival.  Non refundable under 30 days..

  • If it is your anniversary, honeymoon, proposal or wedding! (yes we have all you need to assist you with your wedding in paradise!) be sure to notify us:) We love to add our personal Aloha touch. 

  • Check in time is 4 pm. We arrange our schedules to be here at 4pm to check you in, and show you around our property, if you flight is later, be sure and let us know so we can set up another check in time. We understand that there are earlier flights in, and we will do our best to accommodate bag drop offs, just let us know your arrival time and we can meet you here and get your bags secured, then you can come back and check in at your leisure any time after 4pm. Occasionally we may have a late turn over and if your check is delayed we will give you notice.

  • Check out is by 11 am.

  • We will also store your bags if you have a late departure: )

  • We cannot guarantee your rooms will be ready prior to 3pm, feel free to ask, if it is ready and you need the room earlier, we can notify you via e-mail or tex.

  • This is our home, not a hotel so we do request if additional guests are to be stopping by that we are asked and notified for the comfort of our other guests and our family.  We reserve the right to deny requests if we feel it may inconvenience or disturb our other guests or family.  Mahalo for your understanding.

  •  Again, if you are wanting to check in prior to 3pm, please notify the us via e-mail or phone.  This is important as we don't want to be  out working, or better yet, playing on the beach or catching a wave when you knock on our door: ).

  • Coffee, Tea, fresh fruit, granola, chesses, pastries and a variety of other breakfast treats are served daily. (Breakfasts can vary, we have also been know to cook up a batch of fresh waffles with Mango sauce and whipped cream!​.) 

  • Secret Falls Retreat is a smoke-free environment. Ash trays are provided for smoking out  doors in areas so as to not disturb neibours and other guests.

  • A large, fully equipped kitchen and barbecue grill are available for guest use.

  • The rooms contain a sheet with additional information,  Wi Fi codes, along with some  other things that will make your stay more enjoyable.

  • There is an exam the  first morning....Just kidding! lol   We do like to have fun! You are now on da island! NO paperwork allowed: )

  • We are environmentally friendly, organic, sustainable, non GMO when at all possible, recycle, do not use pesticides or herbicides and try to live as chemical free as possible. If you have specific allergies or sensitivities, please notify us prior to arrival.

  • Secret Falls Retreat is LGBT friendly: )

  • We do our best to assist you in any way possible.   We all work hard cleaning the rooms, pool, jacuzzi, grounds and maintaining the property for your enjoyment.

  • If you are pleased with our work and extra efforts during your stay, any gratuities are greatly appreciated for our staff: ).  Mahalo!

  • We do not accept responsibility for booking on websites not affiliated with us.  There are presently some scam sites representing themselves as booking sites for Secret Fall Retreat.  If you are making an online booking please ensure that your booking is done through one of our affiliates (TripAdvisor, Air BNB) or through our online booking site at https://secretfallsretreat.checkfront.com. (this is turned off at the moment, please call, text or e-mail to book)

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 Mahalo and much Aloha for your understanding, most importantly........enjoy your stay in Paradise, and we welcome you back soon!

                                                                                               

                                                                                              Secret Falls Retreat

 

                                                                                                Darcy, Tim and the keiki's

                                                                                               Keahna, Sierra and River

 

© 2013 by SFR B&B

We look forward to  your inquiries and hosting you on our  piece of paradise:).

Please feel free to contact us 

Darcy Enderlin & Tim Geis Owner/Operator

E-mail:

Telephone 1:

Telephone 2:

secretfallshawaii@gmail.com

808-855-5610 cell

808-652-6004 cell

808-823-6398 house

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